Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Woking | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Woking is a GPhC-registered online pharmacy weight loss clinic serving patients in Woking and across the UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are the data controller for the personal information you provide to us. Our pharmacy operates as a regulated healthcare service, and all consultations and prescriptions are handled by qualified, registered pharmacy professionals.

2. What Data We Collect

We collect the following categories of personal data when you use our services:

• Identity data: Full name, date of birth, and gender
• Contact data: Email address, phone number, and delivery address
• Health data: Medical history, current medications, weight, BMI, and any other health information relevant to your weight loss consultation
• Payment data: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage information collected via cookies

Health data is classified as special category data under UK GDPR and is treated with the highest level of care and security.

3. How We Use Your Data

We use your personal data to provide safe and effective pharmacy services, including:

• Conducting online weight loss consultations and clinical assessments
• Issuing and processing prescriptions reviewed and approved by our pharmacist
• Arranging delivery of your medication, typically within 1 working day of pharmacist approval
• Communicating with you about your treatment, orders, and any clinical updates
• Maintaining accurate patient records as required by pharmacy regulations
• Complying with our legal and regulatory obligations as a GPhC-registered pharmacy

Our lawful basis for processing health data is the provision of healthcare services and compliance with legal obligations. We do not use your data for automated decision-making or profiling without human oversight.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies we use include:

• Essential cookies: Required for the website to function correctly, including secure login and checkout processes
• Analytics cookies: Help us understand visitor behaviour so we can improve our services
• Preference cookies: Remember your settings and choices for a better experience

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect how our website functions.

5. Sharing Your Data With Third Parties

We do not sell your personal data to any third party. However, we may share your data with trusted third parties where necessary, including:

• Secure payment processors to handle your transactions
• Delivery providers to fulfil your medication orders
• IT and platform service providers who support our website and systems
• Regulatory bodies such as the GPhC, where legally required
• Other healthcare professionals involved in your care, with your consent where applicable

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years from your last interaction with us, in line with NHS and pharmacy regulatory guidance. Payment records are retained for six years in accordance with financial legislation. After the applicable retention period, your data is securely deleted or anonymised.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All sensitive data is encrypted and stored on secure servers located within the UK or EEA.

8. Your Data Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access the information we hold about you, request corrections, ask for deletion where appropriate, restrict or object to processing, and request data portability. To exercise any of these rights, please contact us using the details below. We will respond to all data-related requests promptly.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Pharmacy Weight Loss Woking
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.